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Tag Archives: prescriptions

Pissed-Off Prescriptions (Long, Long Post!)

02 Monday Mar 2015

Posted by MonicawithRA in Rheumatoid Arthritis

≈ 4 Comments

Tags

autoimmune, controlled substances, flare, Leucovorin Calcium, medicines, prescription medicines, prescriptions, rheumatoid arthritis, Tramadol, Vicodin

I am stopping my medications.

 

Just kidding…

 

I am sure you noticed the increasing “security” around prescription drugs and the increasing difficulty of obtaining them (don’t I sound like an addict right now…) And, if filling and picking up the prescription is a piece of cake, paying for them is not, even if you meet your insurance deductible.

Today’s post is not about my specialty medication but my everyday run of the mill prescriptions. Enjoy!

 

prescription meds

 

Before we get into the lovely narcotics let’s work start with literally the most boring supplement ever..

 

I take a weekly Leucovorin Calcium tablet. It is a folic acid supplement that counters the effects of my chemo medication, Methotrexate. It protects my red blood cell counts and reduces my nausea. Honestly, I am not sure what happened but back in December I ran out of pills. I called for a refill and my insurance declined it. Apparently, they would not refill for five weeks! I thought I only took two extra pills when I missed my weekly injections…why wasn’t it covered? This was most certainly not a opiate. It probably had a negative potential for abuse.

I could purchase four pills at $5.00 a pop to tide me over but I refused to give in to this insurance craziness

You guys know me well now, I am a proud consumer. I like spending money, I like buying things. But, you know what I have a problem with? Paying for things I ain’t supposed to be paying for! (CVS has such a great rewards program all my purchases average 50% to 60% off, Bath and Body Works, about 70% – if I cannot manage a good discount I don’t purchase!) I stopped the medication for four weeks…and my dad really yelled at me for it. Okay, for good reason too…My hair fell out and I was all sorts of lethargic. Regardless, I stood firm…but, enough of the boring medications…

 

It’s now time for the fun stuff! Let’s start with Tramadol, the least aggresive of the two narcotics I talk about.

On my “foggier”, more flared up days I felt like my brain was deteriorating and decaying from the inside. I sometimes did not even remember conversations while I was having them! I tried to lessen the amount I worried about by placing my prescriptions on “Auto-Fill”. The pharmacy refilled medications as early as seven days and paid me a courtesy call when they were ready for pick-up.

Tramadol is now a Class IV substance. It has always been considered a “controlled” substance but with the new classification pharmacies were no longer legally able to fill the prescription before its due date. On top of that, they need a new written prescription every few months.

My pain medications are one of the more important pills I take on a daily basis. They take away my pain and allow me to function (How much more do I sound like an addict now?) What if I cannot get to the pharmacy that same day? Am I supposed to go without painkillers? It’s not the biggest deal in the world, just a little extra work. Speaking of extra work….

 

Now it’s time for the really fun stuff!

Vicodin does not make my daily medicine list. It does not even make my monthly or bi-yearly list. It is reserved for those special occasions when I f*ck up my spine so badly the pain radiates throughout my entire body (I rarely curse on the blog but this pain warrants that language). My spine is the few areas that are not as affected as other joints except during very, very bad flares.

 

We got a snowstorm last weekend. An actual snowstorm, with at least five or six inches of accumulation. I got a true snow day which unfortunately, includes shoveling. I only freed the back and driver’s side of my car so I could get out the driveway but I felt it in my lower back. I added insult to injury and gave Saachi a bath. While she was in ICU she refused to pee until she could no longer hold it and urinated in the cage. She was a stinky pup but I had to wait for her suture line to heal over the two week recovery period. It was easy to give her a bath but it was activity I was unused to.

As I was getting ready for bed I knew I was going to pay for the extra work the next day. I was already in discomfort but I could feel the acute tingle creeping in. Usually, sleep healed my pain but this time it was not enough. I was fighting a sinus infection and a flare and there was just not enough energy left over.

I called my doctor for a Vicodin prescription and asked his medical assistant to fax it into the pharmacy for me. Guess what? The FDA also re-classified Vicodin as a class II drug. This meant faxed-in scripts were no longer accepted. I had to physically pick up and submit the prescription myself.

ARE YOU FREAKING KIDDING ME?

The last thing I wanted to do while my spine was out and could not even bend down was drive to my doctor’s office, drive to my pharmacy and wait for the drug!

At the time, the idea of driving made me sad so I asked her to mail me the prescription which postponed my access to the painkillers by a couple of days…

 

Eventually, I got my pills, I filled my prescriptions, I did not even pay through my nose for them…it was just getting tougher and tougher to get hold of them.

 

Have you had trouble with any medications? What has changed over the past few months?

 

Hi, my name is Monica and I have RA.

 

 

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Even Regular Pharmacies Have their Downsides

11 Wednesday Jun 2014

Posted by MonicawithRA in Rheumatoid Arthritis

≈ 2 Comments

Tags

bad customer service, pharmacies, prescriptions, rheumatoid arthritis

I am beyond annoyed. Maybe my pharmacy has been this way for years. Maybe I just noticed how INCOMPETENT they are since I started frequenting them twice a week. Wow!

I have had trouble with their customer service for months now.

Well, it is not like they are not nice or cordial. They are just dumb as rocks.

You would think they would have more people on register during peak hours (after work, before dinner time, lunch time, morning rush) but no, they only have two. People do not have one hour to wait in line for medications. I have walked away multiple times.

Now, waiting in line is not the biggest deal in the world.

 

This is my TRUE issue.

Not getting my medications.

 

A couple of months ago I re-newed my prescription for Ambien. I called it in, I was told it would be ready by 9:00 pm, I stopped by after work.

“Oh, I’m sorry, we called to let you know we did not have it in stock and would not have it in stock until tomorrow afternoon.”

I had received a call – from an unknown number, who did not leave a voice message. Was that what they referred to?

I was in the throws of insomnia, I needed my medication. I asked them to call it in to another pharmacy.

“Well, all the pharmacies are closed right now, you would need to call it in tomorrow yourself.” 

Excuse me? You did not let me know you did not have this medication, you are not the only 24-hour pharmacy. It is your responsibility to call it in somewhere else if you cannot fill it at your facility.

“Okay, we will call it in tomorrow.”

Guess who did not? 

 

Fast forward two months later — I call in my methotrexate prescription. I need this injection once a week to function, to walk, to move.

I receive a call the following day (the day I take the injection) informing me the medication was backordered and they did not know when it would be available.

The proper good customer service thing to do is call it into a different pharmacy. However, apparently it makes sense to sit back and twiddle their thumbs until the medication becomes available.

Maybe I am crazy for needing my medications. Maybe these people do not realize medications are actually important and people are not just on them for sh*ts and giggles.

I called them.  “Are you going to call it into a different pharmacy?”

“Well, we usually do not carry this medication so we are not sure when we will have it. You can call it into a different pharmacy but they probably won’t have it either.”

FYI: I have been on this medication for 3 YEARS and never had trouble before.

“I will call it into a different CVS then”

“Well, you probably won’t get it, but I will take it out of our queue”

Guess what? I had NO trouble getting it from another pharmacy. 

And, when I went to this other pharmacy, I did not wait in line, they answered my questions, they were quick, friendly AND cordial. AMAZING.

And then, yesterday, I picked up two more prescriptions at a generally non-busy time, and I waited in line for 45 minutes. I overheard people in line talking about how difficult it was to fill their prescriptions, how long they made them wait to get them filled.

At this pharmacy, they guarantee prescriptions in 30 minutes if you wait for them in-store. Most of these people waited over an hour.

Now, there is a discrepancy between the staff here. Sometimes, when people sit and wait for their medications they get to cut the line and get them as the staff prepares the prescriptions. Okay, that sort of makes sense but it is really annoying when people are waiting in line for AN HOUR.

What really gets me is when I am there waiting for my prescriptions, they make me and everyone else waiting go to the end of the line and wait in line. SERIOUSLY? Get your policies straight!

I have had it. After decades of using this pharmacy I switched, and I am so happy I did.

Oh, did I mention? Six months ago the pharmacy started passing out customer service surveys. What does that tell you?

Hi, my name is Monica and I have RA.

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